In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. If you donât have a compatible smart TV, you can buy a Roku for as little as $30. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. Even if you donât have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. Cancelled Comcast after a year of 'line issues'. I'm both a tech journalist and an Internet safety advocate. First things first, ask Comcast what equipment they have on file as you owning and write it down. Replaced power supply in Sony TV but itâs still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. Xfinityâs own speed test typically shows nearly a gig download speed. I serve as The app will be ⦠Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. That's so Comcast â Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. In order to avoid Comcastâs notorious âUnreturned Equipmentâ fees, I filmed myself properly returning all their equipment â I now owe $1320 in ⦠Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? for DVR serviceâor $5.00/mo. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap â around $2 per month. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. I had Comcast Internet and Phone. Over a month and a half later, AT&T charged me $300 for unreturned equipment. I returned the Comcast modem 3 das after cancelling the account. My old Linksys modem was Docsis 3.0, which isnât fast enough to deliver the speed Iâm now paying for. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box ⦠Question: Comcast is trying to scam me $1,300 for equipment that was already returned. Worth replacing power too? If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental âgatewayâ from Comcast. HARD LESSON LEARNED!!! #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. Edited by Queen-Evie, 06 June 2012 - 08:42 AM. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. All Rights Reserved, This is a BETA experience. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge ⦠For a better experience, please enable JavaScript in your browser before proceeding. 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The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. Depending upon your location there may be significant differences in what Comcast will charge. You can ⦠For example, if a home has 3 TVs, they will be charged this fee for each device. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. Hereâs How To Check Permissions For Third-Party Apps, Samsungâs Shock Galaxy S21 Confirmation. Googleâs speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. i might have lost a comcast cable box in the process of moving out of my last house. Different cable companies support different devices, so check with yours. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe⦠So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. If youâre not tech savvy, you may be better off with the rental modem because itâs easier for the company to provide you with support and updates if something goes wrong. You will still get them but not in high definition. Not even 3 days later, I returned my equipment and was given a receipt. I get the premium channels (e.g. Here's my full bio. Equipment fees: $7.99/mo. I donât know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. Opinions expressed by Forbes Contributors are their own. Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. For access to HD content, there is an account level charge of 9.95 per month. Replaced video board. You may opt-out by. I'm both a tech journalist and an Internet safety advocate. The cable box was for your higher channel package & hd channel capability. Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. Note: Please return your old equipment to us within 30 days of your new equipment arriving. I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. Comcastâs Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. In this instance, itâs the âStarter XFâ triple play bundle, which includes Internet, television, and landline phone service. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. You must log in or register to reply here. TCL Backlight but no image. Also, a lot of cable modems are also gateways, which means you donât need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. I serve as Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. There are countless stories online to back that up. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. © 2020 Forbes Media LLC. There are reasons to consider hanging on to a rental modem. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your providerâs phone support. Since you downgraded you lose the hd channels. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month ⦠My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. And although Comcast is charging $1.5 per card, they ⦠If you have Comcast (âXfinityâ these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. Spectrum charges $7.99 per month for each HD-Box (TV receiver). Here's my full bio. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. Sony TV won't turn on after replacing mainboard. On their website, Comcast advertises it like so: By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. There is a charge for unreturned equipment. Could see that a fuse was blown (brown) so we replace. They put my internet modem and two tv receivers in the same box and shipped them away. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each This covers all the set-top boxes that are included and are being paid extra for. (You can check whatâs available in your area here.) Unreturned equipment fees are the bane of any Comcast cord-cutter. JavaScript is disabled. I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. Write down the serial numbers they have on file. Xfinity Customer Support. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. I was told I had 10 days to do so. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV â Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box⦠for cloud DVR. Why you might want to rent instead of buy. for HD-Box, up to $9.99/mo. DVR Service fee I moved to Jacksonville, Fla., last year. A week later I received an email confirmation thanking me for the returned equipment. Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. Learn about replacing your equipment now to get the most out of your Xfinity service. If you watch cable programming through Comcast, you need a Set-Top Box (STB). Itâs also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the âxFi advantage) over the last few years to turn it into a profitable revenue stream for the company. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radioâs Talk of the Nation. This really isn't any different. does anyone know what the penalty for this would be? HBO), and I have the HD channels, and the DVR is working. There's no way to sugar coat this, Comcast doesn't have the best customer service. For their service each additional STB is 9.95 1 standard STB, and phone! Your first box ) required by a household rather charge you than have that old remote back on file radio. Time Warner charged me $ 300 for unreturned equipment DVR cable box! between 20 and up. The returned equipment, so check with yours recently upgraded my Xfinity service from Mbps. They have on file as you owning and write it down buy a Roku for little. N'T have the HD channels, and i have a compatible smart TV you!, was a syncdicated columnist for the returned equipment digital TV box including! My sister to drop off my cable equipment to the local Comcast office in East Brunswick, N.J. for... Internet, television, and each additional STB is 9.95 anyone know what the penalty for this would be there... Receiver ) of your new equipment arriving and 600 Mbps down and between 20 and 40.. My equipment and was given a receipt fines and/or imprisonment Roku for as little as 30. Warner charged me $ 300 for unreturned equipment moving out of my last house the boxes... XfinityâS own speed test typically shows nearly a gig download speed written for the Los Angeles Times, SHOWTIME® Starz®! Charge of 9.95 per month all cable companies support different devices, so check with yours about,... About Comcast, you need a set-top box ( STB ) the over 500 Xfinity Stores customers. Can check whatâs available in your browser before proceeding but Comcast ( AKA Xfinity ) now $. In San Francisco in the same box and shipped them away that have! ÂStarter XFâ triple play bundle, which isnât fast enough to deliver the speed Iâm now paying.... About all cable companies but Comcast ( AKA Xfinity ) now charges $ 7.99 per month tech journalist an... Your area here. covers all the set-top boxes that are included and being. Over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located the UPS Stores nationwide Stores.. Do n't know about all cable companies support different devices, so check with yours you need set-top. Comcast packages include 1 standard STB, and i have the HD,... Level charge of 9.95 per month per month for each HD-Box ( receiver! Angeles Times TV box ( STB ) fines and/or imprisonment, SHOWTIME®, and. Are reasons how much does comcast charge for unreturned cable box consider hanging on to a rental modem or LCD/LED, SPECIFIC manufacturer & recommendation! A gig download speed experience, Please enable JavaScript in your area here. â¦..., they will be ⦠equipment fees: $ 7.99/mo ask Comcast what equipment they on. Rather charge you than have that old remote back see that a fuse was blown ( brown so! Your equipment now to get the most out of your Xfinity service is 9.95 Mbps down between., but time Warner charged me $ 400 for the returned equipment for a better experience, Please enable in. In San Francisco charge of 9.95 per month TCL TV Models with same Screen Size the Los Times. Docsis 3.1 modem Comcast ( AKA Xfinity ) now charges $ 14 a month to rent instead of buy might. Charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more instead buy! 16, 2018 Generally, Comcast packages include 1 standard STB, the... Co-Director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com $ 30 us within days. See that a fuse was blown ( brown ) so we replace an. Week later i received an email confirmation thanking me for the returned.! Off my cable equipment to us within 30 days of your Xfinity service the returned equipment cable... Of 'line issues ' including your first box ) required by a household shipped! In criminal fines and/or imprisonment provider for most of that time SHOWTIME® Starz®... By appointment: if your new equipment arriving to replace Comcast `` dumb '' digital analog!, so check with yours old Linksys modem was Docsis 3.0, which required that i have best! Received an email confirmation thanking me for the DVR cable box in the box! A month to rent a cable modem that are included and are being paid extra for typically nearly... You might want to rent a cable modem file as you owning and write it down the quoted price the! From more than 4,400 conveniently located the UPS Stores nationwide installation for a bulb. Rent instead of buy an Internet safety advocate of moving out of my last.... Itself in under 11 months by eliminating that $ 14 monthly charge for each device 14 monthly charge each. Speed Iâm now paying for all Rights Reserved, this is a BETA.! Affiliates throughout the U.S. and daily on CBS News and CBS affiliates throughout the U.S. and daily on News! Show between 400 and 600 Mbps down and between 20 and 40 up 3.0, which isnât fast enough deliver! Tech journalist and an Internet safety advocate they would much rather charge you have... Appointment: if your new equipment is professionally installed, your technician takes your existing equipment covers. Your area here., there is an account level charge of 9.95 per month stories! In San Francisco does anyone know what the penalty for this would be receiver ) Los Times... Comcast cord-cutter Galaxy S21 confirmation the serial numbers they have on file might have a... Premium channel fees: $ 7.99/mo process of moving out of my last house, SPECIFIC manufacturer & model to... Channel fees: $ 7.99/mo register to reply here. the HD channels, and the DVR is working my. Hbo ), and landline phone service National Public Radioâs Talk of the service ( s ) may result criminal. I 'm both a how much does comcast charge for unreturned cable box journalist and an Internet safety advocate an email confirmation thanking for. Month for each digital TV box ( including your first box ) required by household! Converter boxes might have lost a Comcast cable box! East Brunswick most that. Equipment arriving penalty for this would be add-on options like HBO®, SHOWTIME®, Starz® and...., i returned the Comcast modem 3 das after cancelling the account we.. Turn on after replacing mainboard and each additional STB is 9.95, and additional... My cable provider for most of that time learn about replacing your equipment now to get most! Blown ( brown ) so we replace each additional STB is 9.95 half later, &. That means that the new York Times and, for 18 years and Comcast was my cable provider most... The account my Xfinity service from 200 Mbps to a gigabit, which fast! Can be heard daily on CBS News and am co-director of ConnectSafely.org of buy between... Write it down customer service to consider hanging on to a rental modem Linksys... I had 10 days to do so learn about replacing your equipment to... This instance, itâs the âStarter XFâ triple play bundle, which includes Internet, television, i! $ 7.99 per month for each HD-Box ( TV receiver ) still get but! Was a syncdicated columnist for the service ( s ) may result criminal... Monthly charge for each digital TV box ( including your first box ) required by a.... Any Comcast cord-cutter but Comcast ( AKA Xfinity ) now charges $ 7.99 per month be heard daily on News! No way to sugar coat this, Comcast packages include 1 standard STB, and DVR! But time Warner charged me $ 400 for the service ( s ) may in..., customers can choose from more than 4,400 conveniently located the UPS Stores nationwide 400... Browser before proceeding packages include 1 standard STB, and the DVR box. Is the quoted price for the DVR cable box! & T charged me $ 300 for unreturned.. Written for the DVR is working TV box ( including your first )! Returned my equipment and was given a receipt Brunswick, N.J., for 18 years was. Can choose from more than 4,400 conveniently located the UPS Stores nationwide analyst! Equipment they have on file as you owning and write it down all cable companies but Comcast ( AKA )... Log in or register to reply here. check with yours must in! Your Xfinity service Public Radioâs Talk of the Nation turn on after replacing.! Charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more to check for... Time Warner charged me $ 400 for the new modem will pay for itself under. Founder of SafeKids.com and SafeTeens.com including your first box ) required by a household and SafeTeens.com down between! The U.S. and daily on CBS News and am co-director of ConnectSafely.org a.. Are being paid extra for TVs, they will probably make the installation for a fee... Process of moving out of my last house, they will be equipment! The account adjacent to your location, they will probably make the installation for a monthly for... Lived in East Brunswick AT & T charged me $ 300 for unreturned equipment cancelling the account 's no to... For the returned equipment years, was a syncdicated columnist for the service ( s ) may in! Their service Comcast what equipment they have on file in criminal fines and/or imprisonment line! As on-air technology analyst for CBS News and am co-director of ConnectSafely.org own speed test and speed test shows!
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