Jim, Jim, 2 work fine, but the third is a constant E1 code. Heaters are considered appliances and since each of our heaters technically draws anywhere between 10 and 14 amps on its own, each heater requires its own minimum 15 amp circuit with no other items plugged into that circuit. Totally have the same problem. I’m an appliance repair technician by trade so this is second nature to me. We called and they sent us a part that truly would and should have a QUALIFIED electrician take care of. Free expert DIY tips, support, troubleshooting help & repair advice for all Lifesmart Heating and Cooling products. Unless lifesmart corp was the direct shipper, shipping damage should be addressed with the shipping company, retailer or place of purchase. Why do quartz infrared heaters cost more than a space heater? LifeSmart Heaters Keep Your Home Warm & Comfortable During The Coldest Months Of The Year. The 6-element infrared electric heater features 6 quartz elements and 3 heat settings: 1000 watt/1500 watt and ECO, which maintains a constant temperature of 68 degrees. 2 of the three heaters have failed. Here are some common reasons that portable electric heaters shut off: The thermostat on the heater is not set high enough.The heater needs to be reset due to an overheat situation. There can also be a problem with the wall electrical outlet or your home's electrical supply. Anyone know how to point the better business bureau at this product? to Fix standing at front, Remove left side panel, two small screws hold thermostat in place. Our fans’ standard shut-down time is between eight and 30 minutes depending on the model (less, when the power is turned off). Typically, if the case is somehow obstructed from free airflow, the sensor may detect it is too hot and give the error code. I don’t have a grounded outlet; can I use adapters, a two-prong power strip, or remove the ground prong from the cord? !...it has been on for over a day now, no ER flashing...works great, knock on wood. Call your local plumber, Magnificent Plumbing for expert advice to get your gas water heater back to consistent function. well my Life Smart plug in and it does nothing!! I run upstairs and do not see any smoke but the smell of burning transformer. It didn't start to happen consistently until relatively recently. Safety standardization organizations require each owner’s manual to have general guidelines as far as BTU coverage. Note: If your room temperature is too close to the “set” temperature, the heat may come back on before the fan shuts off, making it seem as if the fan is on at all times. For this reason, your set temperature should be about five degrees higher than your intended room temperature, so the fan is allowed to actually shut down before the heat comes back on. I believe your problem is the snap thermostat switch, mine is part number KSD301, which turns the unit off at 120C, or 248F temp. The best way to handle this issue would be to contact the company from which you originally purchased the product. I too had E1 code but once I fully unwrapped the cord from the back storage pegs so it wasn’t blocking that thermistor thingy it worked fine. There are a bunch of them out there with this problem. They have a quality problem on a part that retails for less than one dollar, that permits the unit to randomly turn itself off. The main power lights up. This infrared heater is an ideal supplemental heat source for up to one room in the home. Where are infrared heaters used most often. Once I plug the unit in and turn it on, how long will it take to heat my room? Heating elements may be replaced by obtaining parts from lifesmart, although it is not recommended, unless you are a certified heater technician or authorized by lifesmart. The Dr. Space Heater has several features that make it one of the most reliable electric heaters for 800 square feet spaces. This whole warranty thing is not right! does anyone know what could be wrong? Leave a Reply Cancel reply. It heats up, but won't shut off. Runs all the time. I noticed that little sensor thing gets hot while the heater is running, like too hot to touch after awhile. Another problem that can cause the heater to malfunction is if the heater guardrail is … pretty sure that's the problem. Make sure to clean the front grill of the heater regularly to keep heater's air flow from being restricted. I turn it on, starts to heat up. “Circuit” refers to a series of connections between the walls that is controlled by one circuit breaker at your breaker panel. Put unit on top of cabinets and ran it, still e1, took compressed air to fan, power board, front control panel, and everywhere else, problem solved. Picture it as a “check engine” light on your car. The China thermostats have a problem with the ceramic, that is breaking down after a short period of use, causing the heater to become erratic, and even inoperable. If you’re unsure what a GFCI outlet is, contact a certified electrician. I had same issue, had this for a year, keep getting e1 code, after 20 min. Do you have the heater at least 2-3 feet from the wall or any coverings (curtains, etc)? Purchased one of these 3 months ago. I work in an electronics field. Rinse your filters every month to keep clear water flowing. Most space heaters have an automatic shut off that is activated when the heater tips over or gets too hot. Can I use more than one heater at a time, or one heater plus another appliance at the same time? This could be due to a few things, and we suggest you review each of the following, and record your finding. With the sensor removed from the heater, using an ohm meter, it tests eratic open and closed. A standard space heater only has the capacity to heat the air in the room, a less efficient alternative, and changes moisture levels in the air. I've had a LifeSmart heater for over 3 years and never had a problem. Please check your filter on the back of the unit to ensure it is clean of debris. I think you should reimburse us for the bad products you are selling. Double check the box, sometimes the remote control or users’ manual can fall down under the packing. i notice only the one wire gets hot, the bottom one. Your products are terrible. will re post if it shuts down again. If the unit has tip-over safety protection: To reset, simply place the heater in an upright position on a level surface. Keep in mind that with any type of heating process, there are many variables including location in the home, floor plan and size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings, etc. After a short time it turns itself back on with a beep. I have a unit ls69xxxxxx and it does the same thing, but it is about one year old. The thermostat on the other LifeSmart heater I have, works fairly well when I set it on 71 degrees. If you lost, or can’t find your manual, you can download a new one on our website. If the heater is not 10 inches from the floor, you will have to reposition it. Was there a part number associated with this? Within the first month the unit started shutting off after 3 minutes of use. Well I'm back, my unit is now shutting down without displaying the error code. The heater must be plugged into a wall outlet that is a DEDICATED CIRCUIT, with a minimum 15 amp rating on that individual circuit. Your receipt is considered your proof of purchase. It isn't like there's different things going bad like bulbs burning out or fans smoking. Infrared heaters are the most economical way to heat an area. Setting the Function Note: The Power-Off-Timer Function will allow for the heater to power OFF after a certain set time, and can only be set while the heater’s display is in the “On” position. Lifesmart corp technical support is not authorized to give replacements or refunds and cannot replace cosmetic parts that were damaged in shipping. Then I am looking into whatever else I can possibly do to get someones awareness and attention!!! Edit: 10-21-18: out of curiosity I opened the unit up and diagnosed it. Will I be able to use the heater in a basement or garage? You can use your lifesmart corp infrared heater in all cold or uncomfortable areas in your home including finished basements, a back bedroom, an office down the hall, etc. 4. Customers with smaller rooms experience quick heat changes while those with larger and open floor plans can expect up to 24 hours for heat changes. Because it keeps running long after the room has reached the set temperature. But for now at least thats something. I am also going to send her a copy of all these problems that people have listed on here. Do you have it on an extension cord or surge protector? I am very experienced in electrical and electronic repair. I found the all to common E2 message is a loose thermostat wire it simply has to be reconnected (a very cheap clip was used to secure it to the board. I thought about it and we are concerned about this unit with the melted wires and I would never feel comfortable leaving it on! cleaned the filter which wasn't dirty, unplugged and plugged back into different outlets throughout the house, still doesn't work. Is that a lot of heat? As long as it is legible, a copy may be used for any future warranty claims. I found that if I run the heater on the low setting it works fine. Can my heater really save on my energy bill? Customize your comfort with this 1,500-watt space heater's 2 heat settings, energy-saving ECO mode, 12-hour timer, control panel, and remote control. I removed the front control panel and let it hang in front of the unit, this solved the shutdown problem and the overheating of the board. LifeSmart - life pro infrared quartz tower heater, LifeSmart - Lifesmart/source green heat not honoring warranty policy listed on website, LifeSmart - quartz infrared heater zone series, LifeSmart Comfort - life smart space heater, LifeSmart - lifesmart infrared sauna icc3. Cross your fingers. There needs to be a three to five degree difference between the ambient room temperature and the temperature set on the unit. it seems once it gets to a certain temperature it shuts off. If your gas water heater keeps shutting off look into these 5 aspects of your water heater. If your electric fireplace keeps shutting or turning off, and won’t stay on: The temperature in the room may be reaching the temperature set on the electric fireplace’s thermostat. The 1500 watt tower heater provides added warmth to any room. If the heater is tipped over, an internal switch will automatically shut the heater off… Once it's warmed up, it happens within a few minutes. Important note: Do not confuse a “circuit” with an “outlet.” An “outlet” is just the plug on the wall. I've taken it apart and almost everything seems fine on the inside. I plucked out the little sensor thing at the front of the heater and ran the heater to see if it would stay on with that thing out of its hole, no joy. It can also be used as an energy-saving source of comfortable heat when used as a supplement for other heat sources in your home. Press the Timer button on the heater’s control panel … I do suspect that the over temp sensor is the problem as ours will run most of the night on high without shutting down. Safety features include tip-over protection, overheat safety switch, cool-touch black steel exterior cabinet, and a child safety lock. EXAMPLE: TO CALCULATE PER HOUR: TAKE 1.5 X .10¢ (COST PER KWH) = .15¢ PER EVERY HOUR YOU USE THE HEATER. If my heater runs on approximately 1500 watts, how many BTUs is that? If you decide to do it anyway, please be aware that, not only are you prone to voiding your warranty, but you may also risk fire, damage to property, or injury of which you will be liable. Is that normal? I have two heaters I bought the "New" 6 element heater after a few months the control panel stopped working. This sometimes resets the sensor. Worked fine for about a week and then started the E1 error code. My heater works fine on low, but shuts off after about 10 minutes on high. The heater shutting off corresponds with how hot that little sensor is, again, from resistance not from the heater itself. 3. i checked the connection on there and it's loose on the bottom connection. Infrared heaters concentrate on heating people, pets, and objects before heating the actual air, without changing air moisture levels. How do I make sure my warranty is registered. Turned the unit off this morning to leave for work when my smoke detectors in the house goes off. Two to three-prong adapters are not suggested, as we have seen unwarranted results from the use of these on our heaters. 6. You sure took our money for your products & oh boy you sure made money on us. I didn’t like that the fan shuts off when it’s not heating. If you have just turned on the heater, give it time to … Buy your thermostat from a U. S. manufacturer, as I did and it will solve this problem. Consult your owners manual for additional details. Cleaned filter, no go, pulled unit out of cabinet and checked all connections for heat, checked fan for dirt. If not, then the heater will not be able to breathe the way that it should, causing it to shut off. I hope this helps. Extensive ETL-US testing has verified the safety of the lifesmart corp line of infrared heaters. Does the E-1 come on all the time (as soon as you plug in and power up), or intermittently only? Once the internal heat chamber and components cool completely, the fan should then shut off on its own. It may take several minutes, to several hours to heat your area, depending on various factors. once the thing beeped and was ready to power on, it stayed on that whole night. Why is the power light blinking? I did the shaking thing and it has not quit since. This is normal. Then if something happens again we have to pay shipping again! (Example: 1500 Watts vs. 750 Watts +/-). EXAMPLE: TO CALCULATE PER DAY: TAKE .15¢ (COST PER KWH) X 8 (AVERAGE USE PER DAY IF USED PROPERLY) = $1.20 PER DAY. That means you have some reason why the heater is not shutting off when it reaches the set temp, but the temp reading on the display is reading accurate because the water is actually getting too hot. To me, the LifeSmart portable Infrared/Quartz are nothing but a piece of garbage. The people posting on this site have a legitimate complaint. Turn your unit around and look to see if it has this feature. (TRI-X ® filters are dishwasher-safe.) Check Heater Guard Rail. The fan is designed to vent the heat at one soft, comfortable, and energy-efficient speed. Only difference is i've never seen an E1 error. I call them back with my concerns and my concerns of even having to try and fix this and I was told I can have them fix it but I have to pay shipping BOTH ways. Why is this? Compared to your home furnace, 5100 BTUs is a very small amount of heat. I have compensated for this by turning the heat down on this one particular Lifesmart space heater. Keep in mind this is a generalization, using 1500 watts maximum as the BTU base. I check heater and front unit says off but heating element is on but fan is not. Hot tub has no power when plugged in it started tripping the dedicated electric box first. Honestly, i think that was a fluke. Place this unique infrared heater flush against your walls. Have not see anyone else with this problem but if smoke detector had not went off before leaving for work my house would have surly caught fire. This is normal. pretty sure that's the problem. I bought one of the lifesource heaters about a month ago and just started using it as the temperatures are dropping. My heater emits a “strange” odor when I first open the box and when I turned the heater on for the first time. If you do use your heater in a garage or basement, the moisture levels must be very low and they must have dedicated circuits (15 amps minimum) with no GFCI outlets. 2. Removing or altering any part of the heater’s original design or intent (including the power cord) will not only void the warranty, but will make you liable for any unexpected or hazardous results. The answer to these questions is the same. Plugging other items into the same circuit will risk tripping breakers, fire, damage to property, or injury may result if requirements are not met. If you’re unsure whether your circuit meets these requirements, verify with a certified electrician prior to installing or committing to our product. Definitely NOT! I replaced the switch with a much heavier one then replaced a heavier gauge wire to the board. 1. I bought my unit 2 years ago. Now nothing spa is only 13 months old. It seems to get hot and needs to be unplugged and allowed to cool down before it starts working again. A few nights ago, i was trying to run the heater and it was shutting itself off and while it was off, i raged on it grabbed it and shook it cursing it. If it has sat for awhile, like a few hours, it takes longer for it to happen but once it's warmed up, it goes back to shutting off after just a few minutes. Have questions about your new lifesmart heating product? In essence, in the High mode, the heater produces “more” heat, rather than “faster” heat. If you get code E1 on your Life Smart heater, take and blow out your filter on rear on heater, and blow out inside of heater from front and back … 14. Pin 1 +1. However if the unit is set to max temp the unit keeps running but the control panel will not function. 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