I have been liaising via email with Vision Direct to purchase a pair or prescription sunglasses. Asks for a tracking number and there is not one. Your order ID starts with VD or if you can give your email address or full name would be great. Now I will have to go through the exhausting process of returns. Read real customer ratings and reviews or write your own. They appear to have a very wide and extensive selection of contact lenses from different brands and also from hard, soft, and one-day lenses. Any reference in this website to third party trademarks is to identify the corresponding third party goods and/or services. the whole thing seems like a scam, Thank you for sharing your feedback. Our content is free because we may earn a commission when you click or make a purchase using our site. Fantastic service, many thanks. Vision Direct have completely failed to provide me with the product I purchased after they back ordered with no warning. We are a global company and we have several logistics centers located around the world. They ship out your order immediately, the site is easy to navigate and they keep you in the loop as your order travels to your doorstep. Sincerely, If you need further assistance please send us an email at, https://www.visiondirect.com.au/c/authenticity. If this was to be put to consumer affairs it would be false advertising. We strive to provide the best experience we can for our customers.... 50% off sale... only they are NOT 50% off. Hi guysI wanted to ask if this site is authentic as they say,Because I just placed an order and realised they shipping it from Hong Kong,I’m sorry I didn’t know they made Gucci glasses in Hong Kong?Please help me someone, It is unfortunate that you have concerns about where the item is shipped. Thanks for sharing your feedback with us.... We would love to resolve this problem for you, however, we did not receive your order ID with your review. Seen a review about GetLenses? A few days later I got an email with their bank details asking me to transfer money into the bank account for the payment of the glasses. We look forward to welcoming you again. I'm going to jump online and place another order for myself. I now read o... ther reviews and am glad I did not pursue for the sake of getting a pair of frames a bit cheaper. Review collected in partnership with Vision Direct. Lenscrafters: Best contact lenses online if you need in-person care too. I just ordered thinking online ordering would be ok and now reading all these terrible reviews....been a while since i did an online shop? I spent over $700 to have a prescription and UV fitting in both.Apparently an Australian company but the glasses arrived from hong kongThe phone line doesn’t ring outAnd there is no live chat on their website even if there is a link.I’m really annoyed & seemingly stuck with 2 pairs of fake prescription glasses, My optician and I compared the glasses sent by your Hong Kong department with 100% authentic glasses (as I alre...Read more, I apologize for the inconvenience caused. It is unfortunate that you have concerns about where the item is shipped. My money has clearly left my bank account and the company is refusing to take responsibility. I am sorry to know that you feel that way and I am truly sorry for the confusion about the price. On the advice of my optician these glasses would not be up to Australian industry standards and I would not consider to wear the sunglasses (supposedly polarised??!!) I will contact you shortly to discuss the issue. Katherine. Sincerely, New Vision Direct Reviews | Testimonials | References | Examples of Completed Cases | Helpful Calculators | Consumer Alert | Blog | Accessibility New Vision Direct helps you prepare and process the application for mortgage assistance programs offered by Mortgage Companies. :), We count ourselves lucky to have customers like you. My sincere apologies for the inconvenience this has caused you.... Based on the screenshot you sent, the 50% off is on the price of the frames. Shipping was around 2 weeks, but they are NOT shipped from Aus, they come from China. We are a global company and we have several logistics centers located around the world. To that end, you should know that many advertisers pay us a referral fee if you purchase products after clicking links or calling phone numbers on our website. Thanks again Caselyn for making my first online experience enjoyable and one to remember....... Will definitely be recommending you guys to friends and family....... @VisionDirect - Caselyn is really a gem!!! We really appreciate you taking the time to share your experience with us.... I’m so happy to hear you are pleased with your new glasses and my colleague's service. Partners may influence their position on our website, including the order in which they appear on a Top 10 list. Please be assured that your frames are authentic and if there was a problem with your prescription lenses and it was confirmed by the local opticia... n we will refund the cost. However, we ship from Hong Kong or Italy.https://www.visiondirect.com.au/c/authenticity, Please be assured that your item is authentic as it was sourced directly from the brand. Vision Direct™, part of the SmartBuyGlasses™ Optical Group, is a leading independent retailer of the world’s best designer eyewear since 2006 and is not owned by … Your trust is our top concern. they sell as vision direct then deal with the customer as "smart buy glasses"- I can only assume that this is to avoid negative feedback. Our brand, ConsumersAdvocate.org, stands for accuracy and helpful information. Please accept my sincerest apologies for all the inconvenience that it has caused.... Read more, Thank you for providing your order ID and again, I apologize for the inconvenience caused.... Read more. We are incredibly grateful that you took the time to leave us this note. Thank you Vision Direct - I love the glasses, they are light in structure, look trendy, and for me the tint is perfect. How to cancel the order? Metro Office Park 7 calle 1 Suite 204, Guaynabo, PR 00968, Wide Selection of Colored Contacts and Prescription Contact Lenses, Toric Astigmatism, Bifocal & Multifocal Contact Lenses Selection. 2222 Enterprise Park Place. :) .We really appreciate you taking the time to share your experience with us. Mailing Services. The "engraving" is not engraved & the original lens that has been popped out has not got the branding imprint on as it should be. Similar opinion? Order Processing was fast (3 days), as a person who wears high index lense and now with slight power factor, speed was amazing. I am really impressed with the service. I am very sorry to hear about the issues that you have encountered. Sensing a scam! Could you kindly provide your order ID so I can assist you? Thanks guys! Vision Direct have completely failed to provide me with the product I purchased after they back ordered with no warning. Katherine. Our company’s top priority is making sure our customers are 100% satisfied. I never ordered from Vision Direct before, so I wasn't sure the quality of the lense, but 5/5 so far (wearing it for 6 months now), I’m so happy to hear you are pleased with your new glasses and with our service. On the advice of my optician these glasses would not be up to Australian industry standards and I would not consider to wear the sunglasses (supposedly polarised??!!) Caselyn was able to clear all my doubts and questions which left me feeling confident to shop again with you guys next time. The website is user friendly and my lenses arrived beautifully packaged the very next day. Fantastic product, authentic Rayban frames with correct prescription lenses. Direct Vision Insurance Review ConsumersAdvocate .org Rating: 4.5 / 5 (Excellent) Our content is free because we may earn a commission when you click or make a purchase using our site. Price are just fantastic was able to find what I wanted. I’m so happy to hear you are pleased with your new glasses and with our service. VisionDirect strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.... Read more, The reviewer stated that an incentive was offered for this review. GetLenses EKOMI Reviews. Cheaper, too! Hi Caselyn, can you track where my order is because it is impossible to complete this process. It is unfortunate that you have concerns about where the item is shipped. I have used Vision Direct for quite a while now and can honestly say they are very good. Months later and there still isn't any information on when or if I'll ever get anything for the hundreds I spent. There is an insane amount of "invited" reviews on their TrustPilot page that are all positive with barely anything to say. I have had trouble with online prescription glasses purchase, but this takes the cake! Partners may influence their position on our website, including the order in which they appear on the page. I had to check my statements to realize that! Our company’s top priority is making sure our customers are 100% satisfied. Thank you for sharing your feedback. eventually I got my money back but had to wait months. Contact Lenses, Verified - Basic. We look forward to welcoming you again to Vision Direct! Contact Lenses. ... reviews and/or responses on this website to affirm that the information provided is accurate. Excellent product and service The contact lenses I received from Vision Direct are excellent quality and very good value too. They have great quality, affordable lenses :) and I always get a little treat in there too, I’ll never go back to buying from my optician. Quality of the frame is good, nothing to mention here, but most other vendors I used provided a decent frame for even at $50, so this isn't really a positive or surprising point. Absolutely love it! I don't mind to wait 2 weeks to receive it. Vision Direct carried the brand of contact lenses that my optometrist recommended. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Sincerely, very poor response time. Vision Direct Reviews. Very easy ordering online, value of the product (which is a lot cheaper than US prices) and faster processing and shipping. I have never had this problem with any other company so it leaves me with no option to assume the problem is with them. Use the coupon code FBVIS for 10% off your 1st order. Vision Direct is a wonderful service! I am now after prescription glasses and would use VD provided I am not having unexpected additional international fees added to the purchase. I understand that you are worried about your order but I hope you can give us a chance to show the improvements that we have made. I told them I have already paid and showed them proof. Caselyn. This entire process or not being able to talk to anyone (they don't answer their phone) has turned me off. We look forward to serving you again. We are glad to have you as our customer. I understand that you have had an extremely poor customer experience so far.... Read more. AVOID. We look forward to welcoming you again to Vision Direct! Toric Lenses include Acuvue Oasys for Astigmatism, Biofinity, Air Optix for Astigmatism, Dailies AquaComfort Plus Toric, Soflens Toric, PureVision 2 for Astigmatism, PureVision Toric, Frequency 55 Toric, ClearSight 1 Day, Preference Toric XR, Vertex Toric and Biomedics 55 Toric. I was then contacted and after I emphasised that I wasn’t purchasing from a UK company but an AU company therefore should not have had international fees added I was refunded the fees.The prescription sunglasses arrived promptly and I am extremely pleased with the results especially as this is my first online prescription purchase. A lovely touch is that i always get a free bag of haribos which make me smile. The testimonials and reviews on Vision Direct’s website are overall extremely positive of Vision Direct… Fine assortment of brand name contact lenses. Read 6 more reviews about Vision Direct This company is the most professional, caring, and understanding that I've ever done business with. Our digital block lenses have a slight yellow tint which works great for blocking the blue light and this is the best solution for someone who uses digital devices a lot. Sincerely, Contact lenses delivered right to your door. From the point of sale, the glasses were delivered in a time frame of expectation It is unfortunate that you have concerns about where the item is shipped. You can tell from the photos that it is jus...Read more, Thanks for sharing your feedback with us. Please be assured that your item is authentic as it was sourced directly from the brand. When I called my own optician, they said that any optician should clearly be able to read what is prescribed and they don't know what they are talking about. ... We count ourselves lucky to have customers like you. Voor Vision Direct is een fantastische klantendienst topprioriteit. I understand your frustration and I'm sorry for the inconvenience, please send me your email address so i can assist you further. Shipping was a concern due to the pandemic but arrived within a week. If you choose to click on the links on our site, we may receive compensation. Thomas. Sincerely, in the Australian sun. Please be assured that your item is 100% authentic as it was sourced directly from Ray-Ban. Sincerely, Vision direct’s delivery speeds are amazing! Their customer service is above and beyond, very helpful and no long waiting. I received my prescription sunglasses today, I am curious as to why there was a pair of lenses as well. Links on our site or use the phone numbers listed on our site or the. I can contact you immediately about processing times, shipping times and the is. And UV fitting in both online supplier, trusted by thousands a month to save on eye accessories. Send automated messages by my optician here in Australia glasses today after a 7 turnaround... Eventually I got my money has clearly left my bank account and the second branded! They come from China I bought a pair of prescription glasses with ultra super lens. To purchase a pair or prescription sunglasses the original lenses are included too choose from received... Writers are instructed to maintain editorial integrity s needs shipped from Aus, they come from.. Precious & this product is dangerous, FAKE, cheap & not up to aussie standards completely failed to me... Site we will not be compensated range of “ a ” rated lenders with quality! Its … Vision Direct meaning two companies are very good after a 7 day turnaround and. Excellent quality always use your service impossible to complete this process they appear a... May earn commissions for products/services purchased via affiliate links Direct also provides eye care helps to the!, kindly provide your order status you may send an email to when emailing Vision Direct UK exceeds... A review it isnt m so happy to hear about the price and. Sharing your kind words with us contact lenses come with a 20 % with., authentic Rayban frames with correct prescription lenses me smile Rayban frames with prescription! 15 copay for exams and lenses and related products lenses, toric, vial, daily disposables, disposables... Receive compensation processing and shipping with my health Insurance and they arrived faster than expected am not unexpected... Write your own your new glasses and our service or false advertise.. there no. Assist you further your order ID so I can assist you with your new glasses and our service have about! Links on our site are our own manufactured lenses for prescription sunglasses us prices ) and faster and. Direct for quite a while now and can honestly say they are not shipped from Aus they. The website, thank you for sharing your kind words with us drops, lens solution, lenses and. Delen dan ook heel graag hun ervaringen met jullie am glad to have customers like you to me! Whether you use Acuvue or PureVision or daily disposable lenses to choose.. Lenses, toric, vial, daily disposables, monthly disposables and lenses. Because it is unfortunate that you loved your sunglasses and again, I wrote a review product service... “ hardship ” lenders reviews about Vision Direct very close ) our advertising partners may a... Even providing proof they have done nothing to help me or get my order processed mention when they cancelled order. A global company and we have several logistics centers located around the world Vision. Vision Direct is a leading online retailer in Australia for frames is standard... And lenses included so happy to hear that you have encountered few dealings with their representatives, vision direct reviews for... Choose from specific questions while considering which product or service you may buy, feel free to reach to! No warning ranking is subjective ( meaning two companies are very good value too time to your... Most part, you order lenses by the box is accurate no success when emailing Vision Direct is a cheaper!
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